:root{
  --cyan:#00BCD4; --cyan-d:#0097A7; --navy:#0D1B2A; --text:#3D4F5C; --soft:#F0F7F9; --line:#D5E1E7; --line2:#E3EBEF;
  --muted:#B8C7D0; --field:#7A8F9C;
}
*{box-sizing:border-box}
body{margin:0;font-family:Calibri,Carlito,'Segoe UI',Roboto,sans-serif;background:var(--soft);color:var(--text);font-size:17px;line-height:1.4;min-height:100vh;display:flex;flex-direction:column}
a{color:var(--navy)}
a:hover{color:var(--cyan-d)}
a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--navy);outline-offset:2px}
h1{margin:0;font-size:34px;color:var(--navy);line-height:1.15}
h2{margin:0}
code{background:var(--soft);padding:1px 6px;border-radius:4px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.inline{display:inline;margin:0}

/* Encabezado */
.topbar{background:var(--navy);display:flex;align-items:center;gap:24px;min-height:64px;padding:8px 48px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:#fff}
.brand img{height:34px;width:auto;display:block}
.nav{display:flex;gap:8px;margin-right:auto}
.nav a{padding:0 16px;min-height:44px;display:inline-flex;align-items:center;border-radius:8px;color:#fff;text-decoration:none;font-size:16px}
.nav a:hover{background:#16304a;color:#fff}
.nav a.on{background:var(--cyan);color:var(--navy);font-weight:700}
.who{display:flex;align-items:center;gap:16px;color:#fff;font-size:15px;margin-left:auto}
.who a,.linkbtn{color:var(--muted);text-decoration:underline;background:none;border:0;font:inherit;cursor:pointer;padding:0;min-height:44px}
.who a{display:inline-flex;align-items:center}
.who a:hover,.linkbtn:hover{color:#fff}

/* Estructura */
.wrap{width:100%;max-width:1200px;margin:0 auto;padding:32px 48px 40px;flex-grow:1;display:flex;flex-direction:column;gap:22px}
.sub{margin:6px 0 0;font-size:17px}
.pagehead{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap}
.foot{background:#fff;border-top:1px solid var(--line);padding:16px 48px;display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;font-size:15px}
.foot-links{display:flex;gap:24px;flex-wrap:wrap}
.foot-links a{font-weight:700}
.back{font-weight:700;font-size:16px}
.titlerow{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.titlerow h1{font-size:30px}
.cols{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:24px;align-items:start}
.stack{display:flex;flex-direction:column;gap:20px}
.side{display:flex;flex-direction:column;gap:20px}

/* Paneles y tarjetas */
.panel{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.panel.pad,.pad{padding:24px}
.panel-h{font-size:20px;color:var(--navy);padding:16px 24px;border-bottom:1px solid var(--line)}
.panel-h.flat{padding:0;border:0;margin-bottom:14px;font-size:19px}
.panel-h-row{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);padding-right:24px}
.panel-h-row .panel-h{border:0}
.panel-h-row a{font-weight:700;font-size:16px}
.dark{background:var(--navy);border-color:var(--navy);color:#fff}
.dark .panel-h{color:#fff}
.dark p{color:var(--muted);margin:0 0 16px}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:20px}
.tile{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px 24px}
.tile-n{font-size:38px;font-weight:700;color:var(--navy);line-height:1}
.tile-l{margin-top:6px;font-size:16px}
.banner{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 20px;font-size:16px}
.empty{padding:20px 24px;margin:0}
.note{font-size:14px;line-height:1.4;margin:0}
.note.pad{padding:0 24px 20px}
.opt{font-weight:400;font-size:.9em;color:var(--text)}
.steps{margin:0;padding-left:22px;display:flex;flex-direction:column;gap:10px}
.dl{margin:0;display:grid;grid-template-columns:110px minmax(0,1fr);gap:10px 8px;font-size:16px}
.dl dt{font-weight:700;color:var(--navy)}
.dl dd{margin:0}

/* Botones */
.btn{display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:0 24px;border-radius:8px;background:var(--cyan);color:var(--navy);font:inherit;font-size:18px;font-weight:700;text-decoration:none;border:2px solid var(--cyan);cursor:pointer}
.btn:hover{background:var(--cyan-d);border-color:var(--cyan-d);color:var(--navy)}
.btn-sec{background:#fff;border-color:var(--navy);color:var(--navy);font-size:17px}
.btn-sec:hover{background:#E3F4F7;border-color:var(--navy);color:var(--navy)}
.btn-sm{min-height:44px;padding:0 14px;font-size:15px}
.actions{display:flex;gap:12px;flex-wrap:wrap}

/* Formularios */
.form{padding:28px;display:flex;flex-direction:column;gap:20px}
.form.narrow{max-width:520px}
.field{display:flex;flex-direction:column;gap:6px;border:0;margin:0;padding:0;min-width:0}
.field label,.field legend,.reply label{font-size:15px;font-weight:700;color:var(--navy);padding:0}
.field legend{margin-bottom:8px}
input[type=text],input[type=email],input[type=password],select,textarea{width:100%;min-height:48px;padding:0 14px;border:1.5px solid var(--field);border-radius:8px;font:inherit;background:#fff;color:#1b2a36}
textarea{padding:12px 14px;resize:vertical}
input[type=file]{font:inherit;font-size:16px;max-width:100%}
.two{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px}
.radios{display:flex;gap:8px;flex-wrap:wrap}
.field .radio,.radio{font-weight:400;display:flex;align-items:center;gap:8px;min-height:44px;padding:0 14px;border:1.5px solid var(--field);border-radius:8px;font-size:16px;color:var(--navy);background:#fff;font-weight:400}
.filters{display:flex;gap:16px;align-items:flex-end;flex-wrap:wrap}
.filters select{min-height:44px;width:auto}
.inlineform{display:flex;gap:16px;align-items:flex-end;flex-wrap:wrap;padding:20px 24px;border-top:1px solid var(--line)}
.inlineform .grow{flex:1 1 200px}
.inlineform select{min-height:48px}

/* Avisos */
.flash{padding:12px 18px;border-radius:10px;font-size:16px;border:1px solid}
.flash-ok{background:#D9F4F8;border-color:var(--cyan);color:var(--navy)}
.flash-err{background:#FFE3DC;border-color:#D9705A;color:#5C1A0E}

/* Tablas */
.tablewrap{overflow-x:auto}
.tbl{width:100%;border-collapse:collapse;font-size:16px}
.tbl th{text-align:left;font-size:14px;color:var(--text);background:var(--soft);padding:10px 16px}
.tbl td{padding:12px 16px;border-top:1px solid var(--line2);vertical-align:middle}
.tbl tbody tr:hover{background:var(--soft)}
.rowlink{color:var(--navy);text-decoration:none}
.rowlink:hover{text-decoration:underline;color:var(--navy)}
.acts{white-space:nowrap}
.acts form{margin-right:6px}

/* Estados */
.chip{display:inline-flex;align-items:center;padding:3px 12px;border-radius:999px;font-size:14px;font-weight:700;border:1px solid;white-space:nowrap}
.chip-open{background:#D9F4F8;color:#0D1B2A;border-color:#00BCD4}
.chip-in_progress{background:#0D1B2A;color:#fff;border-color:#0D1B2A}
.chip-waiting_client{background:#FFE7A8;color:#3F2E00;border-color:#E0B33A}
.chip-closed{background:#E3E9EC;color:#3D4F5C;border-color:#C5D2D9}
.urg{display:inline-flex;padding:2px 10px;border-radius:6px;font-size:14px;font-weight:700}
.urg-high{background:#FFDAD2;color:#5C1A0E}
.urg-normal{background:#E3E9EC;color:#3D4F5C}
.urg-low{background:#fff;color:#3D4F5C;border:1px solid var(--line)}

/* Meses */
.months{display:flex;gap:10px;flex-wrap:wrap}
.months a{min-height:44px;padding:0 20px;border-radius:999px;border:2px solid var(--navy);background:#fff;color:var(--navy);font-weight:700;display:inline-flex;align-items:center;text-decoration:none;font-size:17px}
.months a.on{background:var(--navy);color:#fff}

/* Conversación */
.thread{display:flex;flex-direction:column;gap:18px}
.msg{display:flex;gap:14px}
.av{flex-shrink:0;width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;color:var(--navy)}
.av-client{background:#E3E9EC}
.av-staff{background:var(--cyan)}
.msg-body{min-width:0;flex-grow:1}
.msg-body p{margin:4px 0 0;font-size:17px;line-height:1.45;overflow-wrap:anywhere}
.msg-meta{font-size:15px}
.msg-meta strong{color:var(--navy)}
.atts{margin:8px 0 0;padding-left:20px;font-size:15px}
.resolution{margin-top:22px;border-top:1px solid var(--line2);padding-top:18px}
.resolution p{margin:6px 0 0}
.reply{margin-top:22px;border-top:1px solid var(--line2);padding-top:20px;display:flex;flex-direction:column;gap:10px}
.reply-row{display:flex;gap:16px;align-items:center;justify-content:space-between;flex-wrap:wrap}

/* Ingreso e instalación */
.login-body{display:block}
.login{display:flex;min-height:100vh}
.login-brand{width:560px;max-width:45%;background:var(--navy);padding:64px;display:flex;flex-direction:column;justify-content:space-between;gap:32px;color:#fff}
.login-logo{height:44px;width:auto;align-self:flex-start}
.login-brand h1{color:#fff;font-size:42px;line-height:1.1}
.login-brand p{margin:20px 0 0;font-size:19px;color:var(--muted)}
.login-contact{display:flex;flex-direction:column;gap:8px;font-size:16px}
.login-contact a{color:var(--cyan);font-weight:700}
.login-contact a:hover{color:#fff}
.login-form{flex-grow:1;display:flex;align-items:center;justify-content:center;padding:32px}
.login-card{width:100%;max-width:420px;padding:40px;display:flex;flex-direction:column;gap:20px;border-radius:16px}
.login-card h2{font-size:28px;color:var(--navy)}
.install{max-width:560px;padding-top:48px}
.install-logo{height:40px;width:auto;background:var(--navy);padding:10px 16px;border-radius:10px;align-self:flex-start}

/* Celular */
@media (max-width:900px){
  .topbar{padding:10px 16px;gap:8px}
  .nav{order:3;width:100%;margin:0;overflow-x:auto}
  .wrap{padding:20px 16px 32px}
  .foot{padding:16px}
  h1{font-size:28px}
  .cols{grid-template-columns:minmax(0,1fr)}
  .two{grid-template-columns:minmax(0,1fr)}
  .form{padding:20px}
  .login{flex-direction:column}
  .login-brand{width:100%;max-width:none;padding:28px 20px;gap:20px}
  .login-brand h1{font-size:28px}
  .login-brand p{font-size:17px;margin-top:10px}
  .tbl thead{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
  .tbl,.tbl tbody,.tbl tr,.tbl td{display:block;width:100%}
  .tbl tr{padding:12px 16px;border-top:1px solid var(--line2)}
  .tbl td{border:0;padding:3px 0;display:flex;gap:10px}
  .tbl td::before{content:attr(data-label);font-size:13px;font-weight:700;color:var(--navy);min-width:84px}
  .tbl td[data-label=""]::before{display:none}
  .tbl td[data-label=N°]{font-size:17px}
}

/* Avisos con acciones */
.banner-row{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center}
.banner-links{display:flex;gap:18px;flex-wrap:wrap;font-weight:700;font-size:16px}
.banner-warn{background:#FFF3CF;border-color:#E0B33A;color:#3F2E00}

/* Editar / eliminar (desplegables) */
.fold{padding:0}
.fold summary{cursor:pointer;padding:16px 24px;font-size:18px;font-weight:700;color:var(--navy);min-height:44px}
.fold summary:focus-visible{outline:3px solid var(--navy);outline-offset:-3px}
.fold[open] summary{border-bottom:1px solid var(--line)}
.flatform{padding:20px 24px 24px}
.danger summary{color:#5C1A0E}
.btn-danger{background:#B3261E;border-color:#B3261E;color:#fff}
.btn-danger:hover{background:#8C1D18;border-color:#8C1D18;color:#fff}
.stackbtn{display:flex;flex-direction:column;gap:12px}
.wide{width:100%}
input[type=checkbox]{width:20px;height:20px}

/* Resumen imprimible */
.doc-body{background:#E9EFF2;display:block}
.doc-tools{max-width:900px;margin:20px auto 0;padding:0 16px;display:flex;gap:16px;align-items:center;flex-wrap:wrap}
.doc{max-width:900px;margin:16px auto 40px;background:#fff;padding:0 0 32px;border:1px solid var(--line)}
.doc-head{background:var(--navy);display:flex;justify-content:space-between;align-items:center;padding:18px 32px;-webkit-print-color-adjust:exact;print-color-adjust:exact}
.doc-head img{height:34px;width:auto}
.doc-head-r{color:#fff;font-size:15px}
.doc h1{margin:28px 32px 0;font-size:28px}
.doc-sub{margin:6px 32px 20px}
.doc-tbl{margin:0 32px;width:calc(100% - 64px)}
.doc-tbl th,.doc-tbl td{border-bottom:1px solid var(--line2);font-size:14px}
.doc-tbl th{-webkit-print-color-adjust:exact;print-color-adjust:exact}
.doc-tot{margin:20px 32px 0;font-size:16px}
.doc-foot{margin:28px 32px 0;padding-top:12px;border-top:1px solid var(--line);font-size:13px}
@media print{
  .doc-tools{display:none}
  .doc-body{background:#fff}
  .doc{border:0;margin:0;max-width:none}
  @page{margin:12mm}
}

/* Cancelado, mensajes editables */
.chip-cancelled{background:#fff;color:#5b6b76;border-color:#9FB3BF;border-style:dashed}
.cancelled-note{margin-top:22px;border-top:1px solid var(--line2);padding-top:18px}
.edited{font-size:.9em;color:var(--text)}
.msg-actions{display:flex;gap:14px;flex-wrap:wrap;margin-top:2px}
.mini summary{cursor:pointer;font-size:14px;color:var(--text);text-decoration:underline;list-style:none;padding:8px 2px}
.mini summary::-webkit-details-marker{display:none}
.mini summary:hover{color:var(--navy)}
.mini[open] summary{color:var(--navy);font-weight:700}
.minform{display:flex;flex-direction:column;gap:10px;margin:0 0 10px;padding:12px;background:var(--soft);border-radius:10px;max-width:560px}
.minform textarea{min-height:90px}